Wendy Gordon (T/A Reiki Journeys with Wendy) is referred to as ‘Reiki Journeys’ throughout this policy. Reiki Journeys is committed at every level and in all aspects of the services offered to provide a confidential service.
This means that:
- Information will be treated in the utmost confidence and will not be divulged to anyone outside Reiki Journeys except where extenuating circumstances exist (see below).
- No conversation about a client should take place with anyone who does not work for Reiki journeys either as a volunteer or as a paid employee.
- No personal information about a client will be given to any third party even if the person is a member of their family.
- Information will only be passed to another agency with the consent of the client.
Exceptions:
In certain circumstances Reiki Journeys reserves the right to break confidentiality should this be deemed necessary. These circumstances include:
- If the client discloses information that may indicate risk to children.
- If a worker believes that a client could cause danger to themselves or to others.
- If the client gives information which indicates that a crime has been committed
- If the client gives information which indicates a possible terrorist threat.
In all of these cases, if a decision has to be taken to break confidentiality, it will be done only after consultation with the Deputy Chief Executive or member of the Management Board.
The Deputy Chief Executive will keep careful notes of any incidents and all action taken will be recorded.
Use of client information for publicity purposes:
Reiki Journeys may wish to be able to publicise the numbers of enquiries for support and practical help which are received and also to be able to give information where appropriate about the kind of enquiries that are being received.
If an enquiry is received, the outcome of which would provide useful material for publicity purposes, then wherever possible the permission of the client will be sought in writing before the story is told to anyone else.
If permission cannot be obtained, then any details that would enable identification of the client to be made will be changed.
Use of client information for training purposes:
Examples of enquiries may be used for training purposes but any details which enable identification to be made will be changed.Evaluation and Monitoring:
The level of service being offered by Reiki Journeys, will be monitored from time to time.
Record keeping, statistics, evaluation and monitoring:
- Client Records
- Any written client records will be kept securely.
- Any names, addresses and phone numbers will not be kept unless we have express permission from the client.
- Any record sheets will be destroyed after 2 years.
- Clients may ask to see any written records if they so wish.
- Letters or online messages
- Any letters or printed online messages will be kept securely.
- Any correspondence will be destroyed after 2 years. However, if a letter or online message is received which gives thanks or encouragement then it may be kept provided that permission is sought from the writer. (See below)
- If a letter or online message is received which we would like to use in publicity, we will seek the permission of the writer to ensure that they are happy for us to do this. Information about a client will never be used for publicity purposes unless consent has been obtained (see above).
- Data Analysis
- Data will be collated to assist in planning, marketing and supervision.
- Data collected will have the sole purpose of enabling us to evaluate and monitor the service we are offering and will not, under any circumstances contain personal information.
- Making the Confidentiality policy known
- All staff will be given a copy of the policy when they join Reiki Journeys.
- We will ensure that all staff are trained and able to give information about the Confidentiality Policy if asked.
This policy applies to all paid employees and volunteers of Reiki Journeys. All new staff and volunteers will be given training in its application and we will take steps to ensure that existing staff understand its application. The policy will be reviewed annually.
Breach of confidentiality may result in disciplinary action.
Devised March 2020.